By law, we must review your application within 15 business days; however, the turnaround time is
typically much shorter.

If you currently have an active card, and your status is “renewal complete.” You will receive a new card the day after your current card expires.

DHHS does not mail the cards. They are issued electronically in the EVS. You will not receive a physical card. You are welcome to print out the card from EVS, or you may display it on a smartphone while at the pharmacy.

You can reset your password at id.utah.gov

You can find step-by-step instructions here.

If you have an active card you can use the below steps to access it:

1. Go to evs.utah.gov
2. Log in using your username/email address and your password.
3. Click on Tracking Inbox in the top left corner.
4. Click on Patient (sometimes this requires you to click twice) DO NOT CLICK ON NEW PATIENT.
5. Click on your name.
6. Click on the clue Print Card button in the upper left area of the screen.

You are welcome to print out the card or you may display it on a smartphone when visiting a pharmacy.

You will only be able to pay for your card if your status is Awaiting Payment. (Your status is shown
below your Patient Registration ID field). If your status is Awaiting Payment you can use the below
steps to make payment:

1. Go to evs.utah.gov
2. Log in using your username/email address and your password.
3. Select Tracking Inbox in the top left corner.
4. Choose Patient (you may need to click on it twice) DO NOT CLICK ON NEW PATIENT.
5. Select your name.
6. Select the grey tab that says Payment (directly below the blue circles).
7. Click +New.
8. Select the blue Click Here to Pay button.
9. A new window will open. **NOTE: you must disable your browser’s pop-up blocker. **
10. Pay for your card using a credit or debit card.
11. Once you have entered the required information you will be redirected automatically back to the EVS system.

This indicates that you already have an active account.

1. Go to evs.utah.gov
2. Log in using your username/email address and your password.
3. Select Tracking Inbox in the top left corner.
4. Choose Patient (you may need to click on it twice). DO NOT CLICK ON NEW PATIENT.
5. Select your name.
6. Finish the application.
7. Select the blue Save button.
8. Verify the information is correct.
9. If correct, select the blue Save and Submit for Certification button.

If additional help is needed, contact our customer service for help with access. Or call 801.538.6504 to speak with a member of our staff.

Each application and renewal will require a Qualified Medical Provider (QMP) to enter their certification/recommendation.
Your status will stay in this status until your QMP enters the certification. Please contact your QMP to have them complete this process.

No, cards are issued electronically. You will not receive a physical card. You are welcome to print out the card from EVS, or you may display it on a smartphone while at the pharmacy.

Please make sure your PDF reader is up to date; if your card displays no information, this is a result of your computer software.

It is no longer a field on the patient application to enter the QMP name.

You can access any notes added to your application by using the below steps:

1. Go to evs.utah.gov
2. Login using your username/email address and your password.
3. Select Tracking Inbox in the top left corner.
4. Click Patient (you may need to click on it twice). DO NOT CLICK ON NEW PATIENT.
5. Select your name.
6. Click the grey tab labeled Notes (directly below the blue circles).
7. You will see all notes displayed there.

1. Verify/update your information:
   1. Go to evs.utah.gov
   2. Log in using your username/email address and your password.
   3. Select the Tracking Inbox in the top left corner.
   4. Click Patient (you may need to click on it twice) DO NOT CLICK ON NEW PATIENT.
   5. Choose your name.
   6. Verify the information is correct and then click the blue Save and Submit for Certification button.
2. Next, the QMP enters the certification in the EVS. After your QMP visit ask the provider to add or renew your certification. Once the QMP adds the certification to your EVS account the status will change to Awaiting Payment and you will receive an email.
3. Pay fees:
   1. Go to evs.utah.gov
   2. Log in using your username/email address and your password.
   3. Select Tracking Inbox in the top left corner.
   4. Choose Patient (you may need to click on it twice) DO NOT CLICK ON NEW PATIENT.
   5. Select your name.
   6. Select the grey tab that says Payment (directly below the blue circles).
   7. Click +New.
   8. Select the blue Click Here to Pay button.
   9. A new window will open. **NOTE: you must disable your browser’s pop-up blocker. **
   10. Pay for your card using a credit or debit card.
   11. Once you have entered the required information you will be redirected automatically back to the EVS system.

If your status is Renewal Complete or Awaiting State Review then you are finished. If you have a current card, your new card will not be issued until the day after your current card’s expiration date. If your card requires review then DHHS will process the request.

If your status is Renewal Complete or Awaiting State Review then you are finished. If you have a current card, your new card will not be issued until the day after your current card’s expiration date. If your card requires review then UDOH will process the request.

DHHS does not mail the cards. They are issued electronically in the EVS. You will not receive a physical card. You are welcome to print out the card from EVS, or you may display it on a smartphone while at the pharmacy.

For help accessing your EVS account please click here or contact us by email at medicalcannabis@utah.gov or by phone at 801-538-6504